Delete your NxtPOS account

For customers using the NxtPOS mobile app on the Apple App Store or Google Play.

While we're sad to see you go, we respect your decision. Please be aware that account deletion is permanent and cannot be reversed.

Before you go, please know that deletion means:

All personal data will be erased: this includes your order history, saved venues and contact details.

All financial information will be deleted: this includes any linked cards and payment history.

Active subscriptions will be cancelled: ensure any outstanding invoices are settled, as unpaid amounts may still be pursued.

You will lose access to all NxtPOS services associated with this account.

While your request is processed, NxtPOS retains certain information to comply with regulatory obligations, including accounting, tax and record-keeping laws. Retention periods vary depending on local law and specific circumstances, but all data is stored securely and permanently deleted once our legal and business obligations have been fulfilled.

Pre-deletion checklist

Complete these actions 3–5 business days before deletion:

TaskDeadline
Export sales reports & data5 business days
Settle outstanding invoices72 hours
Cancel active subscriptionBefore submitting

Alternatives to deletion

Consider these reversible options instead:

  • Updating your account or venue information
  • Unsubscribing from marketing emails
  • Disabling push notifications in the app

Note: Having trouble logging into the app to submit this request? Email us directly from the address linked to your NxtPOS account and our support team will assist.

Request account deletion